Claims HandlingA Document Request Isn't a Denial, Whatever Your Reviewer Fears
A Delaware court ruling clarifies that a document request during claims processing is not a denial, shaping how insurers handle investigations and avoid bad faith suits.
Practical analysis on cyber insurance, resilience planning, incident response, and compliance.
Claims HandlingA Delaware court ruling clarifies that a document request during claims processing is not a denial, shaping how insurers handle investigations and avoid bad faith suits.
Claims HandlingClaims teams often mismanage defense spend by focusing on invoice savings instead of total claim economics, risking higher indemnity costs and poor outcomes.
Claims HandlingZurich's $8.5M claim reversal shows how waiver in deductible classification can bind insurers, stressing the need for clear, consistent claims processing.
Claims HandlingWhy these mistakes keep happening Business interruption (BI) claims now average more than $950,000, 70% higher than the average property damage claim. Yet, many continuity teams are still planning for
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Claims HandlingA federal judge recently voided a $7 million policy because the applicant misrepresented staffing levels, revenue, and safety programs. The policyholder lost not just the remaining $5 million claim pa
Claims HandlingA ransomware attack in May 2023 shut down most of Crash Champions operations. The auto body repair company had bought a $10 million Stand-Alone Cyber Policy from Coalition just three months earlier. C
Claims HandlingThe conventional wisdom suggests that if your home didn t burn down in a wildfire, you were lucky. Smoke and ash contamination are often seen as cosmetic issues that a good cleaning crew can handle. I
Claims HandlingWhen you re vetting cyber insurers, you re essentially auditing a recovery partner you haven t needed yet. Most buyers compare policy language and pricing, but few systematically evaluate whether the
Claims HandlingThe Conventional Wisdom Business continuity managers often treat smoke as a localized event. You might write a plan for a specific building fire, designate a backup site across town, and assume your i